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Fashionity – Exchange Policy
Effective Date: August 31, 2026
Business Name: Fashionity
Website: https://fashionity.in/
At Fashionity, we want you to be happy with your purchase. Please read our exchange policy carefully before placing your order.1. No Returns or Change of Mind Refunds
We do not accept returns for a refund if you change your mind, select the wrong size, or no longer want the product. We offer exchanges only, subject to the conditions below.
2. 24-Hour Exchange Window
⦿ Exchange requests must be submitted within 24 hours of receiving your order.
⦿ Requests submitted after 24 hours may not be accepted.
⦿ Please contact our customer support team with your order number and the reason for the exchange.
⦿ Exchanges are subject to product availability and approval by Fashionity.
3. Exchange Conditions
To qualify for an exchange, the product must:
⦿ Be unused, unworn, unwashed, and undamaged.
⦿ Have all original tags and labels attached.
⦿ Be returned in its original packaging, where applicable.
⦿ Be accompanied by the order number or proof of purchase.
Products that do not meet these conditions may not qualify for an exchange.
4. Wrong, Damaged, or Defective Products
If you receive a wrong, damaged, or defective product, please contact us as soon as possible and provide clear photos or videos showing the issue. We will review your request and provide an appropriate resolution in accordance with applicable consumer protection laws.
5. Exchange Shipping Charges
Any applicable exchange shipping or handling charges will be communicated to you before the exchange is processed.
6. How to Request an Exchange
To request an exchange, contact our customer support team within 24 hours of receiving your order. Please provide:
⦿ Your order number
⦿ The product name and size
⦿ The reason for the exchange
⦿ Clear photos or videos, if required
7. Refunds
Fashionity does not offer refunds for ordinary returns or change-of-mind requests. However, where a refund or other remedy is required under applicable law, we will handle the request accordingly.
8. Contact Us
For exchange requests or assistance, please contact Fashionity through the customer support details provided on our website.
Fashionity reserves the right to review exchange requests based on the conditions stated in this policy and applicable law.
